Shipping policy

1. Processing Time

All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Time & Methods

Standard Shipping: 7-15 business days, depending on your location.

Shipping Carrier: We use reliable carriers with tracking and insurance for all shipments.

Tracking: Once your order is shipped, you will receive an email with a tracking number.

3. Shipping Fees

We offer free shipping on all orders.

Every order includes a free gift: 1 set of mystery dice and 1 leather DND dice tray (total value of $30).

4. Shipping Areas

We ship worldwide. If your country is not available at checkout, please contact our customer service.

5. Order Issues

If you have not received your order within 30 business days after receiving your shipping confirmation email, please contact us at the email address provided below with your name and order number, and we will look into it for you.

6. Address Information

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrectly provided addresses.

7. Customs, Duties, and Taxes

Customers are responsible for any customs and taxes applied to their order. All fees imposed during or after shipping are the responsibility of the customer.

8. Contact Us

If you have any queries, Please contact with us.

TEL ：+86 193 6095 4654

Email : support@polriy.com

Working Time : Mon - Fri 08:00-17:00(UTC+8)

On the business day, we will back to you within 24 hours